Vouchers

Gift vouchers

Further comments

I pay by: *

Transfer

Credit card (please do not provide a card number, we will call you - the telephone number is required)

Ordering a voucher - right of withdrawal: The ordered vouchers are paid in advance by bank transfer or credit card (credit card details are only given by telephone for data security reasons). We grant our private customers (consumers) a withdrawal period of 14 days. Saturdays, Sundays and public holidays count. The period begins when the voucher is delivered. It is sufficient if the cancellation notice is sent within the period. Simply returning the voucher does not count as a declaration of cancellation.
In the event of withdrawal, you are obliged to permanently delete the relevant vouchers from your system or to destroy the vouchers that have already been printed out and to confirm this to us (the purchaser is liable for misuse), after which a refund of the voucher purchase price minus shipping costs and voucher issuing fee of 25 - Euro instead (whereby there are no shipping costs for electronic transmission). The cost of postal returns is at the expense of the customer. Gift vouchers are only valid after payment of the voucher value and are excluded from the right of withdrawal after payment. Payment deadline: Before redeeming the voucher or a maximum of 14 days after receipt of the voucher (Saturdays, Sundays and public holidays count).

Information on online dispute resolution in accordance with Art. 14. Para. 1 ODR-VO
The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called "OS platform"). The OS platform can serve as a point of contact for out-of-court settlement of disputes arising from online sales contracts or service contracts. This platform can be reached via the external link: http://ec.europa.eu/consumers/odr .